After-sales service for electric bicycles
Thank you for choosing our electric bicycles. We are committed to providing you with high-quality products and services. In case you encounter any problems with your electric bicycle, please contact our after-sales service department for assistance.
1:
Warranty period Our electric bicycles come with a one-year warranty from the date of purchase. During the warranty period, we will provide free repair services for any manufacturing defects or faults that arise under normal use.
2:
Warranty coverage The warranty covers the following components:
Motor
Battery
Charger
Controller
Display
Frame
Fork
Seat post
Handlebar
3:
Exclusions from warranty coverage The warranty does not cover damage caused by the following:
Accidents, abuse, or misuse
Modification or alteration of the electric bicycle
Improper assembly or maintenance
Normal wear and tear
Exposure to extreme weather conditions
4:
How to obtain warranty service If you experience any problems with your electric bicycle, please contact our after-sales service department. We will provide you with instructions on how to return your electric bicycle for repair or replacement. Please note that you will be responsible for the cost of shipping the electric bicycle to our repair facility.
5:
Customer service If you have any questions or concerns regarding our electric bicycles or after-sales service, please do not hesitate to contact us. We are committed to providing you with the best possible customer service experience.
Thank you for choosing our electric bicycles. We hope you enjoy your ride and have a great experience with our products and services.
Frame & Fork 24 Months Coast Components 12 Months Battery 12 Months Electrical 24 Months
Frame & Fork 24 Months Coast Components 12 Months Battery 12 Months Electrical 24 Months