Return and exchange process

Introduction and Overview.  We understand that sometimes customers may need to return or exchange their electric bicycle. However, due to the size and nature of our products, all sales are final once the item has been shipped. Therefore, we cannot accept returns or exchanges unless there is a quality issue with the product.

If there is a quality issue with the electric bicycle, customers should contact our customer service team within 7 days of receiving the item. We will work with the customer to resolve the issue, which may include repairing or replacing the electric bicycle.

If a customer has a special reason for needing to return or exchange their electric bicycle, they should contact our customer service team to discuss the situation. We will do our best to accommodate the customer's request, but we cannot guarantee that a return or exchange will be possible.

In any case, customers should carefully review the product specifications and features before placing an order. If there are any questions or concerns about the product, customers should contact our customer service team before making a purchase.

Overall, we strive to provide high-quality electric bicycles and excellent customer service. We will do our best to work with our customers to resolve any issues or concerns that may arise.